🔏 jilibe Privacy Policy

1. Introduction

jilibe Casino ("jilibe," "we," "us," "our") operates the online gaming platform at jilibe.club and is committed to protecting the privacy and personal data of all individuals who interact with our services — whether as registered Players, prospective members browsing the platform, or visitors to the site.

This Privacy Policy ("Policy") explains what personal information jilibe collects, the purposes for which it is used, how it is stored and protected, the circumstances under which it may be disclosed to third parties, and the rights available to you as a data subject under Philippine law.

This Policy applies to all personal data processed by jilibe in connection with the jilibe Casino platform, including data collected through jilibe.club, jilibe's mobile interface, and jilibe's customer support channels. By registering an account on jilibe or continuing to use the platform, you acknowledge that you have read and understood this Policy.

2. Data Controller

For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations, jilibe Casino is the Personal Information Controller responsible for the personal data processed through the jilibe platform.

jilibe operates under a license issued by the Philippine Amusement and Gaming Corporation (PAGCOR) and is subject to PAGCOR's data governance requirements in addition to the general requirements of the National Privacy Commission (NPC).

Our designated Data Protection Officer (DPO) can be contacted through jilibe's support channels for privacy-related inquiries, data subject access requests, and complaints. Contact details are provided in Section 15 of this Policy.

3. Personal Data We Collect

jilibe collects personal data that is adequate, relevant, and limited to what is necessary for the purposes set out in this Policy. The categories of personal data we collect include:

3.1 Registration & Identity Data

• Full legal name;
• Date of birth;
• Gender;
• Philippine residential address (current and permanent);
• Nationality;
• Username and encrypted password.

3.2 Contact Data

• Email address;
• Philippine mobile number;
• Secondary contact details where provided.

3.3 Identity Verification (KYC) Data

• Government-issued photo ID type and ID number (e.g., PhilSys, Driver's License, Passport, UMID, Voter's ID, PRC ID);
• Selfie or live photo submitted for facial verification purposes;
• Proof of address documentation where required;
• Source of funds documentation for higher-value accounts as required under AMLA compliance obligations.

3.4 Financial & Transaction Data

• Deposit and withdrawal transaction records;
• Payment method details (e.g., registered GCash number, Maya account reference, BPI or BDO bank account details — stored only as tokenized references, not full account numbers);
• Transaction amounts, timestamps, and payment provider references;
• Wallet balance history.

3.5 Gaming Activity Data

• Game history, wager amounts, and game outcomes;
• Session duration and frequency records;
• Bonus and promotion usage records;
• VIP tier and loyalty point balance.

3.6 Technical & Device Data

• IP address;
• Device type, operating system, and browser;
• Mobile network provider (where applicable);
• Cookies and session identifiers (see Section 11);
• Platform access logs and timestamps.

3.7 Communications Data

• Support chat transcripts and email correspondence;
• Survey and feedback responses where voluntarily provided.

4. How We Collect Your Data

jilibe collects personal data through the following means:

• Direct provision: Information you provide when registering a jilibe account, completing KYC verification, making transactions, using support services, or responding to promotions;
• Automated technical collection: Data collected automatically through cookies, server logs, and analytics tools as you interact with the jilibe platform (see Section 11);
• Third-party payment providers: Transaction data shared by payment processors such as GCash, Maya, BPI, BDO, Metrobank, and InstaPay in connection with deposits and withdrawals on jilibe;
• Identity verification services: Data received from third-party KYC and document verification service providers engaged by jilibe to authenticate submitted identity documents;
• PAGCOR and regulatory sources: Information received from PAGCOR or other regulatory bodies in connection with licensing, player self-exclusion registers, or regulatory investigations.

5. How We Use Your Personal Data

jilibe does not use your personal data for automated decision-making that produces legal or similarly significant effects without human oversight, except where required by PAGCOR's regulatory compliance systems.

6. Legal Basis for Processing

jilibe processes personal data on the following legal bases under the Philippine Data Privacy Act:

• Contractual necessity: Processing required to fulfill jilibe's obligations under the account agreement with you — including account management, transaction processing, and gaming service delivery;
• Legal obligation: Processing required to comply with PAGCOR licensing conditions, Anti-Money Laundering Act (AMLA) requirements, National Privacy Commission regulations, and other applicable Philippine law;
• Legitimate interests: Processing for fraud prevention, security monitoring, platform analytics, and responsible gaming assessments where these interests do not override your fundamental rights and freedoms;
• Consent: Processing for optional marketing communications and certain cookie categories, where you have provided explicit, informed, and freely given consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7. Data Sharing & Disclosure

jilibe does not sell, rent, or trade your personal data to any third party for commercial purposes. jilibe shares personal data only in the following circumstances and only to the extent necessary:

• Payment service providers: GCash (G-Xchange, Inc.), Maya Philippines, Inc., GrabPay, BPI, BDO, Metrobank, and other payment processors, for the purpose of processing deposits and withdrawals;
• KYC and identity verification providers: Third-party document verification and facial recognition service providers engaged by jilibe to verify identity documents submitted during account registration;
• Technology and platform providers: Cloud infrastructure, cybersecurity, and game content providers who process data on jilibe's behalf under strict data processing agreements that prohibit independent use of the data;
• PAGCOR and regulatory authorities: The Philippine Amusement and Gaming Corporation and other competent Philippine regulatory or law enforcement authorities, where disclosure is required by law, court order, or regulatory directive;
• Anti-Money Laundering Council (AMLC): Where jilibe is required to report transactions under the Anti-Money Laundering Act and its implementing rules.

All third parties who receive personal data from jilibe are contractually bound to process that data only for the specified purpose and in accordance with applicable Philippine data protection law.

8. International Data Transfers

Some of jilibe's technology service providers — including cloud infrastructure and game content providers — may process data on servers located outside the Republic of the Philippines. Where such transfers occur, jilibe ensures that adequate safeguards are in place to protect personal data in transit and at rest, including contractual data transfer agreements that impose standards equivalent to Philippine data protection law requirements.

jilibe does not transfer player identity, financial, or gaming activity data to offshore parties for purposes other than those specified in this Policy. All international data transfers are conducted in accordance with Section 21 of the Philippine Data Privacy Act and the National Privacy Commission's guidelines on cross-border data flows.

9. Data Retention

jilibe retains personal data for as long as is necessary to fulfill the purposes described in this Policy and to comply with applicable legal obligations. The following retention periods apply as a general guide:

• Active account data: Retained for the duration of your active jilibe account relationship;
• KYC and identity documents: Retained for a minimum of five (5) years following account closure, as required by AMLA regulations;
• Transaction records: Retained for a minimum of five (5) years in compliance with PAGCOR and AMLA requirements;
• Gaming activity records: Retained for a minimum of three (3) years following account closure;
• Support communications: Retained for two (2) years from the date of the interaction or until dispute resolution is finalized, whichever is later;
• Marketing consent records: Retained for the duration of the consent or until withdrawal of consent, plus one (1) year.

Upon expiry of applicable retention periods, personal data will be securely deleted or anonymized so that it can no longer be attributed to an identifiable individual.

10. Data Security

jilibe implements technical and organizational security measures appropriate to the nature and sensitivity of the personal data it processes. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and jilibe's servers;
• Encryption at rest for sensitive stored data including identity documents and financial records;
• Role-based access controls limiting jilibe staff access to personal data on a need-to-know basis;
• Multi-factor authentication for jilibe system access by internal staff;
• Regular security assessments, vulnerability scanning, and penetration testing of the jilibe platform;
• Tokenization of payment method details — jilibe stores payment references, not full account or card numbers;
• Incident response procedures to detect, report, and address personal data breaches in accordance with NPC notification requirements.

No data transmission over the internet is completely secure. While jilibe takes all reasonable precautions, we cannot guarantee the absolute security of data transmitted to jilibe. You are responsible for maintaining the confidentiality of your jilibe login credentials.

11. Cookies & Tracking Technologies

jilibe uses cookies and similar tracking technologies to operate the platform, remember your preferences, secure your session, and analyze platform usage. The following categories of cookies are used by jilibe:

• Strictly Necessary Cookies: Essential for platform operation — login session management, security tokens, and cart/wallet state. These cannot be disabled without affecting core platform functionality;
• Functional Cookies: Remember your preferences such as language settings, last played game, and display configuration on jilibe;
• Analytics Cookies: Used (in anonymized or aggregated form) to understand how Players use the jilibe platform — which game categories are most popular, page load performance, and navigation patterns. This data helps jilibe improve the player experience;
• Marketing Cookies: Used only with your explicit consent to deliver relevant jilibe promotional communications. You may withdraw consent to marketing cookies at any time through jilibe's cookie preference centre.

You may manage your cookie preferences through your browser settings or jilibe's cookie consent interface. Note that disabling strictly necessary cookies will impair your ability to use the jilibe platform.

12. Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jilibe:

• Right to be Informed: The right to know what personal data jilibe collects and how it is used — as fulfilled by this Policy;
• Right to Access: The right to request a copy of the personal data jilibe holds about you;
• Right to Rectification: The right to have inaccurate or incomplete personal data corrected — you may update most account details directly through your jilibe account settings;
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jilibe's legal retention obligations under AMLA and PAGCOR regulations;
• Right to Object: The right to object to processing of your personal data for marketing purposes or on grounds relating to your particular situation where processing is based on legitimate interests;
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format for transfer to another service where technically feasible;
• Right to Lodge a Complaint: The right to lodge a complaint with the Philippine National Privacy Commission (NPC) if you believe your data protection rights have been violated.

To exercise any of these rights, contact jilibe's Data Protection Officer through the channels in Section 15. jilibe will respond to verified requests within 15 business days. Identity verification may be required before processing access or erasure requests.

13. Children's Privacy

jilibe Casino is strictly prohibited to individuals under 21 years of age. jilibe does not knowingly collect personal data from persons under 21. If jilibe discovers that personal data has been collected from a person under the minimum age, that data will be deleted and the associated account will be permanently closed.

If you are the parent or guardian of a minor who has accessed the jilibe platform, please contact jilibe's support team immediately. KYC age verification is mandatory for all real-money accounts and is jilibe's primary safeguard against underage access to the platform.

14. Changes to This Privacy Policy

jilibe may update this Privacy Policy from time to time to reflect changes in our data processing practices, Philippine regulatory requirements, or platform features. Material changes to this Policy will be communicated to registered Players via email and/or a platform notification displayed upon next login to jilibe.

The "Last Updated" date at the top of this page reflects when the most recent changes came into effect. Your continued use of the jilibe platform following the effective date of any updated Policy constitutes acknowledgment of the updated terms. If you disagree with material changes to this Policy, you may close your jilibe account in accordance with our Terms and Conditions.

15. Contact & Data Protection Officer

For privacy-related inquiries, data subject access requests, withdrawal of consent, or complaints regarding jilibe's handling of your personal data, please contact jilibe through the following channels:

• Live Chat: 24/7 support available directly on the jilibe platform at jilibe.club
• Email: [email protected] — with subject line "Privacy / Data Request"
• Support Hours: Live chat 24/7; Email 8 AM – 12 MN PHT

For complaints that remain unresolved through jilibe's internal channels, you have the right to file a complaint with the National Privacy Commission of the Philippines (NPC) through NPC's official government channels.